The same agent, over the phone
Voice isn’t a separate product: it’s the same agent, with the same knowledge, the same actions and the same rules, answering a call. What it can do in chat, it can do by talking.
Where it answers
- Your phone numberEach number is assigned to an agent, and if you move it to another one, the change applies from the next call.
- From your websiteA call button in the widget itself, without the agent’s configuration ever reaching the browser.
Choose the voice and the accent
You pick the voice after listening to it, and you can filter by language, gender and accent: Colombian, Mexican, Argentine, Castilian and more. You tune its stability and speed, and even the background ambience: an office, a call center or the sound of a keyboard while the agent looks something up.
After the call
- 1Recording and transcript. The call is recorded and transcribed in the inbox, like any other conversation.
- 2Jump to the exact moment. In the transcript, you click a sentence and the audio jumps to that instant.
- 3How it ended. A summary with the outcome: the agent resolved it or it went to your team, and how long it took to answer.
Voice notes sent to you over WhatsApp or chat are transcribed too, and you can listen to them again.
