Your customers, served.
Your cases, closed.

AI agents that act in your systems and verify every change.

Book a call with the founders How it works

A person writes to support from their laptop

Resolved in the same conversation

LLucía

Hi, I was charged twice for my last order. Can you refund one?

Built for support teams in

AirlinesFintechSaaSBPO & call centersTelcoCommerceAirlinesFintechSaaSBPO & call centersTelcoCommerceAirlinesFintechSaaSBPO & call centersTelcoCommerce

Product

From message to resolved case.

Qopper checks your systems, applies your rules, makes the change and verifies it. All in the same conversation.

Look up

Checks your systems

Finds the order, the charge or the account where they actually are, not in a list of FAQs.

Act

Acts by your rules

It only does what you allow, up to the amount you set. Everything else is approved by your team.

Verify

Verifies before answering

Confirms in the system that the change went through. Only then does it tell the customer.

Compare

A chatbot answers. Qopper resolves the case.

A chatbot answers questions. Qopper goes into your systems, makes the change and confirms it's done.

Answers with your real data

Your business's orders, charges and documents. You choose which actions it can use, and up to what amount.

Agent actions

Cancel order
Look up order
Refund charge
Change plan
Close ticket

Cap per action

Anything above it, your team approves

Escalates to your team with full context

What needs a person lands in the tool they already use, with what it checked and what it proposes to do.

A clear case, not a transcript

Your team sees what was looked up, what was done and how it was verified, without reading the whole chat.

Transcript

Case · duplicate chargeResolved

Looked upOrder charges
ExecutedRefund of the duplicate
VerifiedRefund issued

Makes the change and confirms it

Every step is logged. It only says “done” when the system confirms it.

agent/refund.ts

1async function refund(charge: string) {
2−  return reply("I'll look into it")
3+  const r = await stripe.refunds.create({
4+    charge
5+  })
6+  if (r.status === "succeeded")
7+    return reply("Done, refunded")
8+  return escalate(r)
9}

Channels

One agent, wherever they already write to you.

WhatsApp, email, your website's chat and your app. The same agent with the same rules, and everything lands in the same inbox.

Industries

Built for your industry.

The questions change, the work doesn't: look things up, decide and act in your systems.

Integrations

Works with what you already use.

Shopify, Stripe, HubSpot, Zendesk and more. And if your system has an API, it connects too.

Shopify

Stripe

HubSpot

Zendesk

Intercom

Notion

Calendly

Cal.com

Jira

Linear

GitHub

ClickUp

Asana

Trello

Shortcut

Shopify

Stripe

HubSpot

Zendesk

Intercom

Notion

Calendly

Cal.com

Jira

Linear

GitHub

ClickUp

Asana

Trello

Shortcut

Deployment

How we put your agent to work.

Step by step, with your cases in front of us: the agent serves no customer until it passes your tests.

01Identify
We go through your cases with you and decide what the agent resolves and what goes to your team.
02Connect
We connect your systems. Every action has its permission and, if it moves money, its cap.
03Deploy
The agent starts as a draft and runs your test cases. If any fails, it doesn't get published.
04Publish
It serves customers on your channels, and every step is logged for your team to review.

Security

Your data, always yours.

What your security team wants to know, answered from the start.

Layers

01
Your data never mixes
What your customers write is seen by your team and no one else. No other company can reach one of your conversations.
02
No one learns from your conversations
We don't train models on them, and the providers we use can't either.
03
Nothing sensitive is left in view
Your customers' data and your keys never show up in any of our internal logs.
04
You can take it with you
Ask for your data whenever you want. If you close your account, we delete it within 30 days, except what the law requires us to keep.

FAQ

What people ask us before getting started.

Have another question?

We go through your cases with you and tell you what's in and what isn't, before you sign anything.

Book a call with the founders

01What does the agent resolve on its own, and what goes to my team?

It resolves what has a system behind it that it can look up and an action you turned on: an order, a charge, a plan change. Anything over your limit, outside your knowledge or that needs judgment reaches your team with the case already investigated and a proposal ready.

02Which systems does it connect to?

Shopify, Stripe, HubSpot, Zendesk, Intercom, Notion, Google Calendar, Slack, Jira and Linear, among others. And if your system has an API, that too: you describe the action, set its limit and test it before turning it on.

03Can I put limits on what it does?

Yes. Each action is turned on or off per agent and has its own permission: automatic or with approval. Refunds have a cap: below it the agent does them on its own; above it, someone on your team approves.

04What if the agent makes a mistake?

It's an automated system and it can make mistakes. That's why it never says something is done until it has checked it in the system, it doesn't make up a policy you didn't give it, and everything it does is logged step by step for your team to review.

05Can I test it before it talks to customers?

Yes. An agent starts as a draft and doesn't serve anyone until you publish it. Before that you can run your test cases on it: if any fails, it doesn't get published.

06Which channels and languages does it support?

Your website chat, WhatsApp, email and phone, all in the same inbox. It speaks Spanish, English and Portuguese, and can detect the customer's language.

07Do you train models on our conversations?

No. Qopper doesn't train any model on your data, and the providers we use receive each message only to answer that request, under terms that exclude training.

08How long does it take to get up and running?

Answering and escalating: days. Taking actions in your systems depends on how many you connect: each one is connected and tested separately, and it isn't turned on until it passes.

Start today

The AI layer for your customer support

Agents that resolve, not deflect: they act in your systems, verify and respond.

Your customers, served.Your cases, closed.