What it has in front of it for each reply
Every time the agent is about to reply, Qopper gathers everything it needs to decide well. It isn’t a fixed prompt: it’s rebuilt on every turn with what’s true at that moment.
- Your businessYour company context and the instructions you gave the agent.
- The customerTheir name and email, their history and their memory notes.
- What it can doThe actions turned on for that agent, each with its risk level and mode.
- What it knowsThe chunks of your knowledge that matter for the case.
- How to talkThe tone, the language (or detecting it automatically) and how formal to be, following the customer’s lead.
An order that isn’t up for negotiation
- 1First, security. What the customer writes is treated as information, not as orders. An “ignore your instructions” doesn’t change the rules.
- 2Then, your instructions. What you told the agent overrides any default behavior.
- 3And with that, the case. Customer, memory, knowledge and available actions to resolve what’s being asked.
It knows which channel it’s on
You don’t write a WhatsApp message the way you write an email, and you don’t talk on the phone the same way either. The agent adapts the format to each channel: short sentences in chat, a well-structured email, and on a call no lists or links. It also understands images, documents and voice notes it’s sent.
